What a message means
Access
| Message | Meaning |
|---|---|
| You can see this matter exists. You cannot open the file. | Metadata-only access — the firm-administrator position. Not a mistake, and no setting changes it. |
| You administer this matter. You cannot read it. | The same thing, said on the matter. |
| That matter is not available to you. | You are not on it. |
| Your role does not allow that. | Your firm role’s ceiling, not your assignment. |
| Your seat at this firm could not be confirmed. Sign in again. | Your membership changed mid-session. |
| Firm Settings is administered by the firm. | Owner or administrator only. |
Opening a matter
| Message | Meaning |
|---|---|
| Another matter at the firm already uses that file number. | Internal numbers are unique within the firm. |
| The conflict check has to come back clear, or be cleared in writing, first. | An attorney must clear it with a reason. |
| A lead attorney has to hold a bar number. | Record it on Your account. |
| That matter is no longer a draft. | Somebody activated it while your screen was open. |
The lead
| Message | Meaning |
|---|---|
| A matter cannot be left without a lead. Transfer it first. | Applies to removing a lead and to deactivating a member who leads one. |
| The new lead has to be on the matter first. | Add them to the roster, then transfer. |
| They still lead at least one matter. | Deactivation refused for the same reason. |
Documents
| Message | Meaning |
|---|---|
| This document has been released to the client. Revoke that release before withdrawing it. | Release must be revoked first. |
| Somebody changed this document while your screen was open. | Reload and try again. |
| This document has no file attached, so there is nothing to read. | Recorded without a file. |
| Work product and privileged documents cannot be released. | A hardcoded exclusion, not a permission. |
| One of those documents is not on this matter, or is work product or privileged. | Applies to external grants. |
| That file didn’t match its fingerprint and wasn’t filed. | The bytes changed in transit. Nothing was filed. |
| Document storage isn’t configured for this install. | An administrator has to set the storage keys. |
Analysis
| Message | Meaning |
|---|---|
| There is nothing on this matter the analysis may read. | Everything present is privileged, work product, withdrawn, or has no file. |
| Some stages failed. | A skippable stage did not finish. The run carried on, and the step records why. |
| No change | The run finished and found nothing that moved the matter. |
| Carried forward | The stage was reused because nothing it depends on changed. |
Lifecycle
| Message | Meaning |
|---|---|
| This matter is closed. Reopen it before making changes. | Only the firm owner can reopen. |
| A legal hold is set. Nothing on this matter can be deleted. | The hold stops deletion, not editing. |
Plan
| Message | Meaning |
|---|---|
| Your plan does not stretch this far. | A limit was reached. See Plans and limits. |
| New work is paused on this plan. | Trial over or subscription inactive. Everything stays readable. |
| Your plan does not include this feature. | A capability, not a limit — the client portal or messaging. |
| Every seat on your plan is taken. | Counting invitations nobody has accepted yet. |
Two-factor and step-up
| Message | Meaning |
|---|---|
| Set up two-factor authentication to continue. | Your firm requires it, and it applies now rather than at your next sign-in. |
| Confirm your password to make this change. | Step-up re-authentication for an irreversible act. |
| That code was not accepted. | Usually a phone clock that has drifted. |
| Too many failed codes. | The account is locked for a short period. |
Tasks
| Message | Meaning |
|---|---|
| That would make two tasks depend on each other. | Dependency cycles are refused. |
| Something it’s waiting on is still open. | A prerequisite has to close first. |
| The matter is closed, so its tasks are read-only. |
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